Customer Experience 101 – CX Academy

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Customer Experience 101 – CX Academy download

What you can learn from Customer Experience 101?

CX Academy is an industry-leading online course that teaches you everything you need take your first steps in becoming a CX superstar. CX Academy is an 8-lesson online video program. Total program running time is roughly 2.5 hours. Additional resources include 4 ebooks, 1 excel template, and all lessons are available in presentation format.

Take your career to the next level with an industry leading, online Customer Experience certification program. Over 1000 companies have joined our CX network.

  • Course Overview and Rules.
  • Introduction.
  • Lesson 1 – Why is CX so Important.
  • Lesson 2 – How to Create the Happiest Customers in the World.
  • Lesson 3 – How to Create and Manage and Effective CX Program.
  • Lesson 4 – What is a Customer Journey.
  • Lesson 5 – How to Measure CX Success.
  • Lesson 6 – How to Create an Effective Employee Experience Program.
  • Lesson 7 – The Return on Investment of Customer Experience.
  • Lesson 8 – The Future of Customer Experience.
  • And More.